Subsidiary of Hi-Tech Lubricants Ltd. 

FAQS

  1. How to Order

Select a category – Choose the product of your choice, Create an account by registering &
Check the final price. You need to select one of the payment options (COD or Bank Transfer) YOUR ORDER IS PLACED!!! You will now receive a confirmation mail and a SMS from Team ZIC OIL.
You can always check Order shipment progress via our +92-42-111-645-942

  1. Shipping Cost

ZICoil.pk offers FREE delivery within Pakistan on all orders

  1. How the order will be delivered

Your order will be delivered through reputed courier companies at your doorstep.

  1. Order cancellation

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.

  1. Confirmation calls

Once the order is placed, you will receive a confirmation call along with an email & SMS for verification and to confirm your shipping address. The tracking details will be shared to you once the order is dispatched.

  1. Loyalty points

In order to facilitate our online customers, we have established a loyalty point system. In this, the user is awarded with redeemable points for every online purchase. These points adds up in his account and can be redeemed in future purchase.

  1. How to redeem points?

The points you have earned can be redeemed in the next purchase in terms of discounts.

  1. Order incomplete

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge. You can contact us at info@zicoil.pk or +92-42-111-645-942

  1. Comments or suggestions

Please don’t hesitate in writing to us or contacting our Customer Care with your comments and suggestions at info@zicoil.pk or +92-42-111-645-942. We highly value any and all feedback from our customers and fans!